Whitestone Lake Cottages Privacy Policy

Whitestone Lake Cottages

Last Updated: March 17, 2026

Whitestone Lake Cottages is committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, make a booking, or stay at our property located in Whitestone Lake, Ontario.

By using our website or booking accommodations with us, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Make a reservation or booking.
Contact us through our website.
Subscribe to communications.
Use our online booking system.
Access internet services provided at the property.

The information we may collect includes:

Name.
Email address.
Phone number.
Mailing address.
Payment and billing information.
Booking details (dates, number of guests, special requests).
Identification information when required for booking verification.

We may also collect limited technical information automatically when you use our website, including:

IP address.
Browser type.
Device information.
Website usage data.
Cookies and analytics information.

2. How We Use Personal Information

The personal information we collect may be used for the following purposes:

Processing reservations and payments.
Communicating with guests regarding bookings.
Providing customer service and responding to inquiries.
Improving our website and guest services.
Maintaining security of the property.
Complying with legal or regulatory obligations.
Preventing fraud or misuse of services.

We only collect information necessary to operate our business and provide services to our guests.

3. Online Booking and Payment Processing

Our website may use third-party booking and payment services to process reservations. These providers may collect payment and personal information directly in order to complete your transaction.

We do not store full credit card numbers on our servers.

Third-party providers are responsible for maintaining their own privacy and security practices.

4. Internet and Wi-Fi Usage

Guests may be provided with internet access during their stay.

When using internet services at the property:

Basic connection logs may be generated by network equipment.
These logs may include device identifiers or IP addresses.
This information may be used solely for network management, troubleshooting, or security purposes.

Guests are responsible for ensuring their internet use complies with applicable laws.

Whitestone Lake Cottages is not responsible for personal data transmitted over public or shared internet connections.

5. Video Surveillance

For safety and property protection, video surveillance cameras may be installed in public or exterior areas of the property such as:

Driveways.
Parking areas.
Exterior entrances.
Dock or waterfront areas.

Cameras are not installed inside cottages or private interior spaces.

Video recordings may be used for:

Property security.
Guest safety.
Investigation of incidents.
Prevention of theft or vandalism.

Recorded footage may be retained for a limited period and may be disclosed to law enforcement if required.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to help understand how visitors use the website.

These technologies may collect information such as:

Pages visited.
Time spent on pages.
Website navigation patterns.
Device and browser type.

This information is used only to improve the website and user experience.

Visitors can modify browser settings to decline cookies if desired.

7. Disclosure of Personal Information

Whitestone Lake Cottages does not sell, rent, or trade personal information to third parties.

We may disclose personal information only when necessary to:

Process reservations or payments.
Work with service providers that support our operations.
Comply with legal obligations.
Respond to lawful requests from government or law enforcement.

Service providers receiving information are required to maintain appropriate confidentiality and security.

8. Data Security

We take reasonable administrative and technical measures to protect personal information against:

Unauthorized access.
Loss or theft.
Misuse or disclosure.

However, no electronic transmission or storage system can be guaranteed completely secure.

Guests provide personal information at their own discretion.

9. Retention of Information

Personal information will be retained only for as long as necessary to:

Fulfill booking obligations.
Maintain financial records.
Meet legal or regulatory requirements.
Resolve disputes.

When no longer required, information will be securely deleted or anonymized.

10. Access to Personal Information

Individuals may request access to the personal information we hold about them.

You may also request correction of inaccurate information by contacting us using the information below.

We will respond to reasonable requests in accordance with applicable privacy laws.

11. Children's Privacy

Our services are intended for adults responsible for booking accommodations. We do not knowingly collect personal information from children without parental or guardian consent.